My wife and I just want to commend the exemplary efficiency and first class customer care of Paul Cox. Every little step was covered with perfect smoothness and the whole process was faultless. Mr Cox was easy to contact, quick to respond and kept us fully informed throughout. Nothing was neglected or overlooked and we are delighted with our new Mazda. Many thanks indeed from both of us.

BS - Ipswich

Ref my recent visits to Volvo, just wanted to say “WOW” service with a smile, bags of enthusiasm and nothing to much trouble, even when I didn’t have my NI Number to hand for the courtesy car, Leanne called the DVLA  to confirm my details.  Regular progress updates throughout and my car returned all shinny and clean!  Well done to you and please pass on my appreciation, great to witness really good customer service!

IT - Ipswich

The new car is superb, we were impressed with the previous two Volvo XC60’s, but this one is such a step up in quality and is so smooth and quiet.  I have just completed the first wash, and the changes to the bodywork and fittings are really noticeable.  I did e-mail Michael to thank him for his professionalism once again in his dealings with us in this changeover - we certainly did not expect to be driving the new XC60 so soon, but are so pleased that we are!  Also, we just want to compliment you on your whole team in Ipswich, everybody is so friendly and approachable whenever we come into the building.

KW - November - Ipswich

Nowadays, we are all very quick to moan but not so forthcoming with praise. I therefore felt it important to email you to praise your staff at the Bury St Edmunds showroom and in particular Alex Talbot. 

I was looking for a new company car and had narrowed my choice down to four. I can honestly tell you that the final decision was not because of the actual vehicle (although I am delighted with my Kia Sportage) but because of Alex. He really is an excellent salesman without being pushy and nothing was ever too much trouble for him. We are leasing the car but as we are a relatively new company, you cannot imagine the problems we faced at every turn with various forms and paperwork, but Alex never faltered in keeping calm, keeping me informed and doing his utmost to help. I would also add that on any occasion I phoned the showroom to speak to Alex and he was unavailable, without exception, every member of staff I spoke to was courteous, did their utmost to help and always passed on messages.

Even when I collected the car, Alex painstakingly went through all the controls with me (I am not the most technological person) in a manner that was easy to understand but not at any time condescending.

I congratulate you on the calibre of staff you employ, they are an absolute credit to the company and you should be very proud of them. The vehicle has also received many compliments for the way it looks and I am impressed with it as the driver.

KB - October 2017 - Bury St Edmunds

Just a brief note to thank you for your help on purchasing our new car. 
By nature some people in the car industry give the trade a bad name but we are genuinely really pleased with the service from yourself, Michael & The Donalds Group. 
Buying a new car at a good price, and finding somewhere you trust is always daunting task. This task was made simple with you guys. 
Many thanks again, it’s much appreciated. 

AH - September - Peterborough

I was very impressed with not only the quality of the work done and the speed with which it was completed, but also with the positive attitude that you and your staff had to providing me with the best support throughout the time my car was with you. Going 'the extra mile' really made me feel like a valued customer,and I would have no hesitation in fully recommending you to anyone. 

DW - October - Stamford

Had great customer service from Melvin. Helped me find a solution to what budget I could fit. Very caring and attentive, I have heard a lot of bad things about car dealerships in general from any brand/garage/group from friends around me. As a first time - dealership customer I was impressed and very happy with everything!
thanks again Melvin! Helped me get my dream car! CX-3!

Mr J - September 2017 - Peterborough

From the first moment of walking into the dealership the sales executive Alex Talbot introduced himself. He was as a good sales exec. Hhe was not at all [pushy] and answered all of my questions.I have been in the sales side of the motor trade and have worked with sales executives [good and bad] in the past. Alex is up there with the best!!!.

BB - September 2017 - Bury St Edmunds

I and my partner are here in the UK for a brief visit? from Belgium. Yesterday my car, a Mazda Premacy, began to make a very strange rattling sound. Enough to cause me concern. I first looked on your website yesterday and found you have a garage in Ipswich which, being my home town, I contacted by phone. I explained the situation, saying also that Saturday 24th June we return to Antwerp in Belgium a driving journey of at least 6.5 hours not including the ferry. The man with whom I spoke could not have been more helpful and, after much searching online (my Premacy is LHD) said to bring it in this morning at 9AM. Early this afternoon he contacted me to say the car was ready. Luckily the problem was not drastic and he took the time and trouble to explain what had happened. It gave me great peace of mind knowing that everything was OK. Unfortunately I am unable to give you his name but can best describe him as red-headed with a beard. I would like to express my thanks to him through your offices. Although car repairs are never an experience we wish for he made it extremely bearable. Once again my thanks to him.

KS - June 2017 - Ipswich

You are the first person to greet me when I bring my MX-5 for its service and your helpful attitude is much appreciated and is experienced by me from all the Mazda staff I have contact with. Steve, the mechanic, Drew, the valet and John on car cleaning. They were all helpful and nothing was to much trouble - for instance I did not know how to clean inside the roof chamber so Drew took the time to explain how to do it whilst Steve went to fetch the hoover and then cleaned that area - marvellous! Top marks to all of them.

MC - September 2016 - Ipswich

The car is amazing. So smooth and a great drive.

Living where we do I do not want to use it as it will not stay so perfectly clean for long!

We had a lovely time in Melton Mowbray and went for a nice Italian meal in the evening. Was a good idea to break the journey home after the train journey.

Thanks for sorting out the plates. 

Thank you so much for all your help. It is so much better dealing with a nice person rather than a pushy sales person. You were lovely with us both and we really appreciated that. I do hope Donalds appreciate what they have!

 

GS - September 2016 - Peterborough

We live in a day and age where everyone seems very quick to complain and berate people, well I can take delight in the fact that I am not doing either! 

Having purchased a car from your company at the weekend, my partner and I received nothing short of exceptional service from your sales executive, Melvin Paul. From our initial enquiry by email, we were pleasantly surprised to receive a personalised video tour of the car followed by a courtesy call. The video was a huge deciding factor in our purchase and despite the heavy rain in which the video was filmed, Melvin was professional and knowledgable throughout. We swiftly came to view the car in the rain, so not ideal conditions but Melvin was on hand with umbrella’s - trying to help keep us as dry as possible! Sadly, the vehicle couldn’t be test driven on the day as the brakes were decided to be not adequate and needing replacement. Deciding that the car looked like what we were after, Melvin arranged for the car to be serviced, MOT’d and set to have to minor agreed details rectified.

Having dealt with him now several times throughout the week prior to the purchase, he was always exceptionally helpful, impeccably presented and polite. Upon collection of the car, despite turning up in his last hour of work on Saturday and a whole day early! He had checked over the vehicle and took us on a comprehensive test drive prior to us agreeing to purchase. With only one minor item to be addressed (a replacement rear badge) which is on back order from Ford, I can say that my partner and I are very happy with our purchase and would happily recommend the Donald’s groups to our friends and colleagues.

I’m sure you and your company are well aware of his positive attributes and will agree that he is a shining example of how car salesmen should be.

MT - September 2016 - Peterborough