Excellent service from this dealership, purchasing remotely so good communication was key, and they did that very well through their friendly approach thanks to Freddie the sales executive. Highly recommend.
Our experience of buying our Kia Niro was very easy. Nothing was rushed and everything was clearly explained regarding finances, warranty, any extras we could consider, but the service wasn't at all pushy. Jamie Page was super helpful from the first call to the last meeting where I picked up the car and he showed me through everything to make sure I was happy before I left. Thanks Jamie, I'm very happy with my car and already (day 2) feeling very comfortable driving it.
Great experience with Tristan, very professional, knowledgeable and helpful. Kept me informed throughout the whole process and quick to answer questions. Laid back but not disinterested, not a pressure seller.
I visited Donalds Kia in Bury St Edmunds to part exchange my very first car and purchase a new one. As this was a big step for me, I was naturally a little nervous, but Tristan made the whole experience incredibly easy and stress-free from start to finish. He was friendly, professional, and took the time to explain everything clearly, making sure I felt comfortable and informed throughout the process. The part exchange was handled smoothly, and there was never any pressure - just honest, helpful advice and excellent customer service. Thanks to Tristan, what I thought might be a daunting experience turned out to be straightforward and enjoyable. I'm absolutely delighted and wouldn't hesitate to recommend both Tristan and Donalds Kia to anyone looking for a hassle-free car-buying experience. Thank you again, Tristan!
I bought a car today from Donalds Mazda. Luke who helped me is fantastic. To start off he picked me up from the station after getting the train to Norwich. Very friendly, knowledgeable and the process of buying was so smooth and professional. The car is in a good condition and has been well loved by previous owner. The car was valeted to a high standard. I would highly recommend buying from Donalds.
After 6 months I had a problem with the heads up display on a 4 year old Mazda CX5 bought at the Norwich Branch. Gareth at Norwich contacted Ipswich which is nearer to me. Within minutes Ipswich called me and got me booked in. Communication from Ipswich reception was excellent throughout and a technician came out so he could see the problem rather than just relying on a diagnostic. This is a company I would have been proud to work for.
Annual service & MOT was recently completed on time with no fuss as it always is. Staff are always friendly. Very happy with the service
Mac is fantastic and very helpful. He answered all our questions and all communication were smooth and efficient. I highly recommend this dealership and Mac specifically for a fantastic car buying experience.
So right from the start I was very impressed with the service, from the first email Daren at the Donald’s group replied straight away and answered every single question I asked, everything he said he would done he kept his word. We went to collect the car today and I was amazed because it is spotless and the service from Daren was outstanding. Would definitely recommend this dealer and we are very happy with our new car. 5 stars especially for Daren
Over the past 20 years, my family and I have purchased more than a few cars from Donald’s Kia in Bury St Edmunds. We have been continually impressed with the quality of the Kia brand along with the very personable and professional salesmanship! The service team equally has done a wonderful job over the years! A huge thanks goes to Sean, who helped us purchase our new Stonic, which my wife absolutely loves. I continue to be very pleased with the Nero we purchased a year ago. I certainly must not forget to recognise the standout manager, Mike, who has our sincere gratitude! He is a big reason why we have continued to purchase our cars from Donald’s Kia in Bury St Edmunds. He represents the Donald’s brand with distinction! I continue to sing the praises of the Kia brand, along with Donald’s, to my friends, family, and perspective buyers who I meet on the forecourt!
We had an outstanding experience with Jamie when buying a car from Kia recently. The whole process was so easy and stress free and Jamie was on hand to help with any queries we had and to make sure that we got our car as soon as possible. Have never had a better experience when purchasing a car, and couldn’t recommend Jamie enough - thank you!
My experience at Donalds was very positive. Sean was incredibly helpful and attentive start to finish. He was very friendly and offered clear communication whether it be via email or the phone. I would recommend Sean to anyone, he provides a positively refreshing experience when buying a car, he went above and beyond to make everything as smooth as possible.
Davide Norbrega seamlessly guided us through the purchase of our new Kia Sportage. Davide did his job very well - we only visited the showroom to make a tentative enquiry, but came away having bought a new car! The whole experience was easy, and we are very pleased with our purchase, thanks to Davide.
Thank you to all the staff at Donalds for my great experience. Not my first time and definitely not the last time buying a car from this dealership. Guided me through the process once again and let me take the time i needed to make a great choice once again.
We bought Kia Sportage 3 from this dealership a few weeks ago and have been very pleased with it. We were ably assisted in the purchase by Davide Nobrega who patiently explained the many features of the car that were new to us and also quickly sourced a better candidate car when our original target was no longer available. Overall, it was a relatively stress-free experience :-)
Just completed the purchase of a pre owned xc60 from Donald’s. David and Darcy were both do helpful and very prompt in their responses to any questions. The car was very nicely prepared. Everything was completed seamlessly and with great kindness. All in all a very 5 star) good experience.
An absolutely amazing and incredibly easy experience! Sean was attentive, friendly, and extremely knowledgeable. He made our decision so much easier. A true asset to the Donald’s Kia team — highly recommended!
Extremely satisfied with the service provided, the staff were so helpful and friendly. It is the second time that l visited this garage and will definitely be returning Thank you.
Great service from Mazda as always. Service and MOT completed with good communication in the time expected.
Took my car for a service very promptly done excellent customer service went above and beyond
I have just purchased a new Picanto from Donalds Kia Ipswich and it was a most pleasing experience. Davide Nobrega guided us through every step of the way and it was so easy as we part exchanged our older Picanto! All our questions were answered fully and helpfully and everything was explained in detail. Many thanks indeed!
When we visited the showroom recently to view a new Kia Sportage, we were looked after by Sales Executive, Tristan Macgregor. Tristan was most professional, and very knowledgeable. Post visit, we were treated with continued curtesy, and would certainly recommend Donalds Kia, Bury St. Edmunds, to friends and family.
Just took delivery of our new XC40, and it is a really lovely car, the whole process was made straight and easy thanks to Freddie's knowledge, expertise and patience, he led us through the whole process of ordering and receiving our new Volvo XC40, he kept us up to date during the entire time, and every time we were in the showroom he kept us going with refreshments, he really couldn't do enough for us, I really can't speak highly of him, . Thank you very much Freddie, 5 star.
Took my car for a service very promptly done excellent customer service went above and beyond
Easy to book a service. Dealt with efficiently on the day, job done on time and at the end a nice clean car to boot.
Clean , tidy , friendly and very helpful staff.
Thank you Melvin ! You was very helpful today and very professional throughout and made sure everything went smoothly. And thank you for the hot chocolate whilst we was there! Hopefully see you again soon 😁
OMG! Harry is the best! A salesman with charm. Not pushy. Very knowledgeable. A credit to the team, and ultimately I got my gorgeous new car!
We are thrilled with our new Volvo XC40. Freddie was so helpful throughout the process. Our car was delivered exactly as said at point of sale and we were kept fully informed as to it's progress both personally from Freddie and online from Volvo. Freddie was extremely helpful and patient explaining in clear terms the functions of the vehicle and answering all my silly questions. Thank you Freddie for efficient ,friendly and excellent customer service.
Genuinely nice people who truly look after you. I couldn’t recommend them more - or their cars.
Excellent service and great customer care. Would highly recommend to anyone looking for reliable and top quality service.
I have a wonderful experience today. Was given an office to work from whilst waiting for my service to be done and the staff were so helpful and respectful! 😍
First class, never had any problems.
I recently had the pleasure of visiting Donalds Mazda in Peterborough for a car service, and I must say, I am thoroughly impressed with the exceptional service I received. From start to finish, the entire experience was top-notch.
Absolutely fantastic customer service. Everyone was so professional and helpful.
I’ve just bought my new Mazda 3 from this dealership and I couldn’t be happier with how friendly and professional Sam O’Rourke was. Despite being new to the company his remarkable customer service is what made me make my decision. If you’re looking to get a new car I would definitely recommend the Ipswich Donald’s Mazda.
Exemplary service from the service team at Donalds Ipswich. Richard and his team did everything possible to make my service appointment as effortless as possible. My car was returned after a full valet clean and the video taken by the service engineer was a helpful pointer to ensure that those parts of the car I never see have been thoroughly checked. Look forward to next year's visit.
All the staff were very helpful and efficient, and the work done on the vehicle was first class. Would highly recommend.
Loved the hospitality. the manager was patient and answered all the questions about the car professionally and also suggested better options. Not bought a car yet, still deciding but if an MG, will surely be Donalds.
I went in to Kia to discuss a lease vehicle. I was open and honest about the fact I was not looking to buy. I arrived here immediately after an awful experience in a different garage which had left me quite upset. I couldn’t have spoken to a more welcoming, kind and lovely person as Adam. He went above and beyond to help me gain more knowledge on an EV. Adam was not in any way pushing for a sale, he gave me time and patience despite knowing it would not result in a sale. Thank you for helping me and being so kind.
I got the most amazing response from Lewis. I only asked for a bit of info on a couple of cars via email. I got 2 very impressive videos documenting so much information about each car. They were very professional looking and I was certainly very impressed. Fantastic company. Lewis you are a great example of a salesman.
Efficient, honest service today. Reassuring diagnostics and explanation about suspected problem with my XC60.
Great friendly service. Easy process to change my car. Sam, keeps you updated with information and is always courteous and professional. Sam goes that extra mile. As always a 10 out of10 service.
I picked up my 24 plate Mazda CX30 last Thursday. From the first interaction with David Farrell, I was left feeling well informed, reassured and relaxed in the fact that I was in the excellent hands of the Donald's Mazda Norwich dealership. Throughout the whole process I have been kept up to date and Mazda Norwich have gone above and beyond with their customers service. I thoroughly recommend any purchases from Donald's Mazda Norwich.
I have been dealing with Donalds Mazda for a number of years and I regard the team as my friends. They always look after me extremely well and as a result we have currently purchased 4 cars through them. My daughter lives in Manchester but insists on buying her cars from Donalds in Ipswich as the experience is so good. I recommend them very highly.
Just bought a '70 plate Mazda CX-5 from Paul Rae at Donalds Mazda, Bury St Edmunds. Such a helpful and knowledgable man. Felt safe with him right from the start. No pushy salesman, just interested in what we were looking for. I would highly recommend Paul if you are looking. The car is great and my husband loves it.
Great experience and service every time we've visited.
Excellent service , salesman gave us plenty of time even though he knew we wouldn't be buying . Definitely encourages us to go back again.
Lovely Staff throughout the group. This all makes driving a Mazda so enjoyable.
Very welcoming, friendly and professional. I was updated with the progress of the car service without me having to do any chasing. Completely satisfied with the experience from start to finish. Would definitely use the services of Donalds again.
Brilliant service with helpful friendly staff.
Kevin and Lewis at Donald’s Mazda Ipswich were excellent. Very knowledgeable and eager to help. Nothing was too much trouble. Amazing service and would highly recommend. I will definitely be coming back here in the future!
We’ve been customers at Donald’s for over 10 years and have always enjoyed good customer service. On this occasion we dealt with Sam and he provided exemplary service. He was approachable, friendly and had a sound knowledge of all the models we were interested in. A no point did we feel under pressure and Sam worked with us to find a deal that suited our budget and that we were happy with. Thank you Sam for providing such an excellent service.
Friendly, helpful, efficient. Good service.
We went for an impromptu visit to look at an XC40. Freddie was attentive and genuine; it was refreshing to have a relaxed sales experience with no pressure or push sales tactics. My family we offered refreshments and kids were allowed to explore the cars, allowing me to focus on discussion. I expect this place has a lot of loyal customers and deservedly so. We will definitely be going back.
Excellent service very friendly staff
I had the pleasure to purchase my new car at Donald’s Kia (Bury St Edmunds) Adam clarke who we dealt with was amazing in helping me find out everything I need to know about the car, He was friendly and always had a smile which made me feel so welcome. Would definitely recommend dealing with him personally again. 5* service.
Excellent service with professional and knowledgeable staff - definitely use again in the future.
Very helpful and friendly staff. I had Reece helping me through my purchase, he was always happy to talk through any part of the process and worked hard to get everything ready for the agreed date. Would definitely recommend.