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COVID-19

Following the announcement and instruction from the UK Government, The Donalds Group will be temporarily closing all dealerships to the general public until further notice.

We’d like to thank staff and customers for complying with our recent precautionary hygiene measures within dealerships, however we now ask you to respect the new preventative measures in relation to social distancing.

Remote working staff will be on hand to respond to any queries or other questions you may have using the below contact methods.  Please visit the contact us page and submit an enquiry if our below FAQs do not answer your question.

Frequently Asked Questions

Aftersales Questions

Are workshops considered an essential service and therefore open to be able to respond to key worker motoring needs?

Whilst some garages are able to remain open, all Donalds dealerships will be closed during the Coronavirus lockdown.  However if you experience a breakdown, you can still call your manufacturers breakdown support line for those who have cover.  We have remote working staff who are able to answer any questions you have and if possible, connect you to the service or company required in order to keep you on the road.

I have a service booked with you, will this still go ahead?

All bookings have been cancelled until further notice.

My warranty is coming to an end and it requires a repair - what will happen to my warranty?

Each manufacturer has varying information on this however most have stated there will be a degree of flexibility surrounding warranty with cases to be looked at on an individual basis.  We advise you to make contact with us as soon as possible to discuss your concerns and a member of our remote working staff can discuss your case.

How can I look after my car which is waiting for a service?

It is important to maintain your car regardless of servicing requirements.  We recommend you regularly check the following items:

Engine Oil   /    Coolant Level   /   Windscreen washer fluid   /   Tyre Condition and pressures   /   Exterior Lights

What if my MOT is due on or after 30 March 2020?

From 30 March 2020, MOT due dates will be extended by a further 6 months.  This is being done to help prevent the spread of Coronavirus.  Your vehicle will automatically be given a 6-month exemption.  This will extend your MOT expiry date by 6 months.  Further information is available on the government website here.

What about parts availability?

We pre-empted the restriction on movement and all dealers are well stocked on parts.  As soon as dealers open again we will be able to fulfil parts requirements.

Sales Questions

Supply

We have been notified by some of our respective manufacturers that they have temporarily closed manufacturing plants.

Whilst we hope this will cause minimal disruption to supply, we’d like to make you aware we still have a good selection of physical stock which remote working employees can discuss with you using your preferred channel of communication.

Can I reserve a used car that i have seen on your website?

We are able to take a deposit if you want to reserve a particular used car.  Please use the 'Can I contact my local dealership' FAQ at the bottom of this email and use the location email address to make contact with the relevant branch representative.

What happens to a finance agreement or lease that is expiring during the lockdown?

If you are concerned about current payments on your vehicle you should discuss this with your lease or finance provider. In the event of financial difficulty your respective provider can discuss your circumstances such as possibly delaying monthly payments or payment holidays.


Added: 08 April 2020

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