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Keeping COVID-19 Safe

15 October 2020

Keeping COVID-19 Safe


Operating through the pandemic

Our showrooms are re-opening

In-line with the government announcement and subject to the final confirmation, we are scheduled to re-open our sales showrooms to the public on Monday April 12th.

Please pre-book your appointment to help us manage our showroom capacities. Take a moment to read the monthly COVID-19 updates on our website to find out how we’re protecting both our customers and staff.

We look forward to welcoming you back to Donalds.


Current Operation:

Despite the current lockdown, we can confirm that we remain open for aftersales and click-and-collect sales.

Our aftersales department will continue offering all services such as Routine Servicing, MOT, repairs and recalls. Capacity may be reduced during this period so please book early.  Pre-booking via phone or web is essential as we are unable to accept walk-in visits without appointments to our dealerships during the lockdown.

You can still purchase a car.  We can take you through every step of the process, despite our sales showrooms not being available for browsing.  The below infographic elaborates on this process.


Click-and-Collect Process:


Protecting you, protecting ourselves.


In line with government guidance, we are expected to encourage compliance of the legal guidelines relating to COVID-19 and can refuse entry to visitors that do not obey.

We request your understanding with these measures and ask for patience with staff where necessary, who are operating in changed circumstances.

With all this in mind, we look forward to welcoming you at The Donalds Group for a safe and successful visit to our dealerships.

Please take a moment to read the below measures prior to your visit.  You can read more by clicking each measure.



If you are looking to book a test drive, by pre-booking we are able to ensure your preferred car is fully prepared and sanitised prior to your visit.  For those looking to book maintenance work you can book in using one of the methods detailed on our 'Make a booking' page.

The current government requirement is 1 metre where two possible, however we're still practising the 2-metre rule internally.  Floor markings and the re-positioning of chairs and furniture will ensure you're able to converse clearly with a member of staff whilst at the same time adhering to the 2m rule.

From Friday 24th July all visitors are required to wear facemasks within our dealerships. If you are fall into one of the government approved exemption categories, please phone the dealership in advance of your visit to make them aware.

When you enter our dealerships you'll have the option of signing in for track and trace purposes via either scanning our unique Q-R code with your NHS Covid-19 app, or alternatively signing manually into our register.

Hand sanitation gel is available on arrival and we kindly request this is used prior to entering our showrooms.


All desktop surfaces in our showroom are sanitised regularly throughout the day and recorded on a check list which is available to view at each dealership.  Whether you are visiting for a test drive or collecting a vehicle that has been in for maintenance, all touch points within the car will be fully sanitised by our valeting team with no other entry to the vehicle until you jump in the driving seat.  

From 24th September all retail staff were required to wear facemasks, this includes the automotive industry.  Upon visiting Donalds dealerships you'll observe our teams complying with this requirement.

All customer facing staff are set up with Perspex screens at their desks which guarantees a solid barrier between you and our staff. 

We regret that during your visit you will be unable to access the reading material usually found at our waiting areas and we are unable to offer beverages.

Book your visit




The Legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

Donalds Garage Limited, Donalds Garage (Ipswich) Limited and Donalds Garage (Bury St Edmunds) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. Terms and Conditions Apply. All finance applications are subject to status, UK residents only, 18s or over, Guarantees may be required.

Some inbound and outbound telephone calls may be recorded for training and quality purposes

The Donalds Group

Registered Office: Regent House, 80 Regent Road, Leicester, LE1 7NH
Company No:485488 Donald’s Garage Limited
Company No:5084975 Donalds Garage (Ipswich) Limited
Company No:5134645 Donalds Garage (Bury St Edmunds) Limited
VAT Reg No:834870507