Donalds Kia/Mazda in Bury St Edmunds are looking for an Experienced Service Advisor to join our team. This is a fantastic opportunity to work with two of the industry’s leading brands and one of the regions oldest family run car dealer groups.
The ideal candidate must have exceptional communication skills and be well organised. Reporting to the Service Manager, you will:
- Be booking in Service, Maintenance and MoT work
- Greeting customers visiting the dealership for aftersales work and meeting both the customer’s expectations and manufacture customer satisfaction standards.
- Contribute towards meeting departmental KPI’s and manufacture targets
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Be proactive of opportunities to upsell.
As your employer, The Donalds Group can offer:
- Staff discount on all marques within the wider group (Mazda, Volvo, Kia, MG, BMW, Mini, Harley-Davidson)
- Matched pension contribution
- Accredited training with Kia Uk and Mazda Uk
To apply, please send full CV and covering letter to email@example.com
Or by post: Donalds, Moreton Hall Industrial Estate, Easlea Rd, Bury Saint Edmunds, IP32 7BY