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Service Advisor, Bury St Edmunds

Salary: £

Driver Licence Required: Yes

Donalds Kia/Mazda in Bury St Edmunds are looking for an Experienced Service Advisor to join our team. This is a fantastic opportunity to work with two of the industry’s leading brands and one of the regions oldest family run car dealer groups.
The ideal candidate must have exceptional communication skills and be well organised. Reporting to the Service Manager, you will:
- Be booking in Service, Maintenance and MoT work
- Greeting customers visiting the dealership for aftersales work and meeting both the customer’s expectations and manufacture customer satisfaction standards.
- Contribute towards meeting departmental KPI’s and manufacture targets 
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Be proactive of opportunities to upsell.
As your employer, The Donalds Group can offer:
- Staff discount on all marques within the wider group (Mazda, Volvo, Kia, MG, BMW, Mini, Harley-Davidson)
- Matched pension contribution
- Accredited training with Kia Uk and Mazda Uk
To apply, please send full CV and covering letter to
Or by post: Donalds, Moreton Hall Industrial Estate, Easlea Rd, Bury Saint Edmunds, IP32 7BY

Added: 18 January 2021

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Donalds Garage Limited, Donalds Garage (Ipswich) Limited, Donalds Garage (Bury St Edmunds) Limited and Sycamore (Stamford) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. Terms and Conditions Apply. All finance applications are subject to status, UK residents only, 18s or over, Guarantees may be required.

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The Donalds Group

Registered Office: Regent House, 80 Regent Road, Leicester, LE1 7NH
Company No:485488 Donald’s Garage Limited
Company No:5084975 Donalds Garage (Ipswich) Limited
Company No:5134645 Donalds Garage (Bury St Edmunds) Limited
Company No:302717 Sycamore (Stamford) Limited
VAT Reg No:834870507
(Stamford) VAT Reg No:120240441