I felt it appropriate that I drop you a line, which I am more than happy for you to share with the Donalds General Manager, of the garage and the group.
I know it was a used car, so not a mega sale, but I felt I was treated very professionally, and had the care even a new buyer would receive.
Firstly the car: well prepared, drives well, and I fitted inside! I drove / went the long way home. It may be odd that I only first sat in the car today (!),
effectively buying on trust and my memories of my father who bought a 323 from your Peterborough branch many, many yrs ago.
Only complaint: you didn't arrange the best weather to get accustomed to the car!
Sales Team: All I have dealt with, especially Richard, have been a pleasure to deal with. Accommodating to my working patterns; early starts on a Friday and prompt (thorough)
responses to questions and stuff. Good old fashioned customer service.
Service Ladies: for being friendly and helpful (coffee most welcome). Preparing so promptly and arranging the service plan. Opening the gate, amusing last week when it was cold and got stuck: so entertainment too.
Again excellent customer service. You must be proud of the team you have.
Mechanics: one who made a coffee today and the chap with the Passat. Both polite and helpful/ friendly too. If the guy with the Passat can be thanked for guiding me on parking last Friday as well as being a good ambassador for Donald's.
Cleaner (showroom): For being friendly and welcoming and pointing out where the looks and bins were. Hope I didn't get in her way. Again a credit, being polite and helpful.
Cleaner (car): Brilliant job, well presented. Shame today's weather has spoiled someone's hard work.
Mazda: Warranty turn round, and hopefully a reliable little cracker of a car; that is as easy to drive (once in) as a family hatchback. And was / seems to be a pleasure to drive.
The only scary part of proceedings was parking at the showroom!
Thank you all for your patience, understanding and truly excellent customer service. Thank you.